Create an action from feedback

Create a linked action with a priority, department and accountable owner. Learn how an optional deadline and the original feedback stay connected.

For: Admins and managers

Create the linked action

Open Listen, then Feedback, and find the feedback you are answering.
Click Create action.
Give the action a title, priority, department and owner. Add a deadline if one is useful.
Click Create action again to save.
Use the action’s View in Feedback link to return to the original concern.

Action details

Details used when creating an action
Detail	Guidance
Title	Describe the agreed work.
Priority	Choose Low, Medium, High or Critical.
Department and owner	Identify the responsible team and accountable owner.
Deadline	Optional; choose a realistic date if needed.

Keep the original feedback connected

An action links to one feedback item. Several actions can link to the same feedback item. Do not assume that one action links several separate messages.

Move the action forward