Find the feedback
In Listen, Open feedback counts feedback with no action and no closing decision. Recent feedback lists the newest messages.
- Open Listen.
- Click View all to open Feedback.
- Find the feedback you want to answer and click Reply beneath it.
- Write and send your reply.
Where the employee reads the reply
When a response needs action
Sending a reply is different from completing a linked action. If work is needed, create an action from the feedback and give that work an accountable owner.